Strengthening Business Processes through Rapid User Adoption andWorkflow Learning

Workflow learning describes the process through which individual users of enterprise software learn how their roles, functions and use of enterprise technology contribute to the execution of larger business processes.

This white paper examines the importance of workflow learning and identifies the components of an effective enterprise software training platform to strengthen business processes and enable organizations to keep their competitive edge.

Traditional enterprise software training routinely fails to teach people how their individual activities – and their use ofthe new technology – support larger business processes and strategic corporate objectives.

Employees who fail to make that connection are less likely to understand the larger,more costly ramifications of mistakes and delays that occur in their area.For example,many accounts receivable (A/R) managers may not understand how an A/R entry error can cause a spike in day’s sales outstanding, which marks a crucial financial performance metric for most companies.

Workflow learning shows A/R managers and other users of enterprise software systems how their activities affect organizational performance.

Workflow learning also expedites software implementations by delivering more effective training to end users earlier in the process – and sustains that training and application support well after the go-live date has passed.

Knowledgeable users of enterprise software systems can leverage technology to improve the effectiveness and efficiency of an entire business process,not just of their individual contribution.

A process-savvy A/R manager,for example,is more likely to recognize and point out efficiency improvements that can improve the entire order-to-cash cycle.

For those types of improvements to occur, however,individual employees must know how their activities support larger business processes.

They must also know how to use their enterprise software systems.An effective workflow learning platform addresses both needs and ultimately enables an organization’s people to leverage large technology investments to improve the efficiency and effectiveness of business processes that propel companies past theircompetitors.

Read the whole white paper

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