The Charity Commission is the independent regulator for charitable activity. This is one of a series of reports that present our case-working experience, supplemented by additional research. Their purpose is to help increase understanding of an issue. They are part of our mission to help charities maximise their impact, comply with their legal obligations, encourage innovation and enhance effectiveness.
This report presents the findings of our research into charities’ working practices and contains ideas you may wish to consider adopting, taking into account your charity’s own unique situation.
charity, charitable organisations, complaints,
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