How will you gain the attention of the person with whom
you wish to communicate?
Whatever the method you use, it will set the tone for the communication, whether it be, for example, formal, friendly, relaxed, assertive or aggressive.
It will also have a major effect on whether your message is received favourably or not, and even on whether the person gives you their attention of not.
So whatever your form of communication - writing a letter, sending an email, beginning a telephone conversation or making a speech, be aware that the way you attempt to gain that person's attention is vitally important.
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