There I was. Depressed, frustrated, and overwhelmed. Despite my best efforts to have a smooth running ship and organize my event, I realized I had a significant breakdown in my process. I admit, it wasn’t the end of the world, but come on, I teach this stuff! It was one week before we went live on our new program, we were preparing the workbooks for production, and I realized, no one ordered the right tabs! Yikes!
It got me thinking how a client of mine had shared a great story about their direct mail marketing campaign. A lot of money had been invested in buying a list of qualified candidates. But every step of the way there was breakdown in the process – the guy who formatted the list didn’t set it up right, the assistant didn’t have the proper envelopes, and they had no postage when they needed it. My client laughed as he told me this, but I knew he was frustrated!
Well, I’ve learned over the years that a breakdown means that something very valuable is happening – I have new insight into how I can improve my process, my attitude, or my belief so that problem never happens again.
Let’s look at a few examples of how breakdowns can occur in our business or life.
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