You can make use of confrontation. Turn it around. Approach it without apologies, avoid emotional involvement and use facts. Then turn it into a joint problem solving exercise.
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Book of the Week
Getting to Yes: Negotiating Agreement without giving in
by Roger Fisher
From AudioFile Everything in life is a negotiation. This updated edition of the bestselling classic offers well-researched advice to businesspeople hoping to increase sales and resolve conflicts. Narrator Murphy Guyer's leisurely pace and clear delivery make the material especially accessible. Additional readers dramatize problems, adding a sense of reality missing from many business manuals. The book, based on research from the Harvard Negotiation Project, offers a unique approach to conflict resolution as the authors explain how to separate problems from personal agendas, how to "increase the size of the pie" rather than making the slices smaller, and how to take the "charge" out of polarized positions. R.O. © AudioFile 2006, Portland, Maine
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